Terms & Conditions


This section of the HIGH5CAMERAS web site explains the terms and conditions you are agreeing to when you use and/or shop from the HIGH5CAMERAS website.

These terms and Conditions do not affect your statutory rights

1. Use of the Website

1.1       The HIGH5CAMERAS.COM website (“the Site”) is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the Site you agree to be bound by these Terms and Conditions.

1.2       The materials on this Site are directed solely at customers who access this Site from the United Kingdom. HIGH5CAMERAS does not represent that any product referred to in the materials on this Site is appropriate for use, or available, outside the United Kingdom. Those who choose to access this Site from locations outside the United Kingdom are responsible for compliance with local laws if and to the extent local laws are applicable.

1.3       In photographs of items containing trademarks HIGH5CAMERAS freely acknowledges ownership.

1.4       Images on the website remain copyrighted to HIGH5CAMERAS and may not be reproduced without permission.

2. The Contract Between Us

2.1       Once we have received your order we will confirm that your order has been received by sending a confirmation e-mail to you at the e-mail address you provide on your order form. This e-mail is an acknowledgement of your order.

2.2       Your order is an offer to buy from us. We must receive payment of the whole of the price for the goods that you order from us (“the Item/Items”) including any delivery charge before your order can be processed. Nothing that we do or say will amount to any acceptance of that offer until we actually despatch an Item to you, at which point a legally binding contract will be made between us. At any point up until then, we may decline to supply an Item to you. If we decline to supply an Item to you and you have already paid for it, we will give you a full refund of any amount already paid for that Item in accordance with our refund policy in Section 6 below. After your order has been despatched, you cannot amend your order (but please see our Cancellation Policy in Section 5 below). Where Items are despatched separately, our acceptance of the order in respect of each Item takes place when that item is despatched.

2.3       All orders are subject to availability. If your order cannot be fulfilled, you will be offered an alternative or given a full refund. We accept payment by most major credit or debit cards. All credit and debit card holders are subject to validation checks and authorised by the card issuer. If the issuer of your payment card refuses to authorise payment to us we will not be liable for any delay or non-delivery. We will tell you if your payment details cannot be authorised and may invite you to pay by another method. We also reserve the right to conduct further security checks if we deem this to be appropriate and necessary. We do not take payment from your card until the item that you have ordered is shipped, but please note that our Bank will allocate that payment to us, ready for us to collect it. If the amount appears to have been taken from your account, please ensure that it is a completed payment before contacting us. First orders will be sent to the billing address and will not be sent to a delivery address.

2.4       We reserve the right to refuse to sell an Item, if we feel that the product or the price for such product has been put on to the website in error.

2.6       You undertake that all details you provide to us for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the Item or Items ordered.

2.7     It is a crime to use a false name or a known invalid credit or debit card to order. Anyone caught wilfully entering into an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic “fingerprints” of every order placed on the Site to enable us and all legitimate crime prevention prosecution authorities to trace individual users engaging in criminal activities on the Site.

2.8 All sales are final, we have had to add this clause due to high levels of fraud online by buyers who have been known to use parts from the camera and then send back faulty items or break the camera by not reading the readily available online instructions for us and claiming a refund. To protect ourselves we now consider all sales final. However we will not be unreasonable should an item fail to work.

3. Descriptions, Prices and Product Information

3.1       We have taken care to describe and show Items as accurately as possible. Despite this, variation in Items may occur. If there is anything which you do not understand, or if you wish to obtain further information, please contact us using our contact form.

3.2       We take great care to ensure prices are accurate. All prices include VAT where appropriate. If, by mistake, we have underpriced an Item, we will not be liable to supply that Item to you at the stated price, provided that we notify you before we despatch the Item to you. In those circumstances, we will notify the correct price to you so that you can decide whether or not you wish to order the Item at that price. If you decide not to order the Item, we will give you a full refund on any amount already paid for that Item in accordance with our refund policy.

3.3       All prices are expressed inclusive of any VAT payable unless otherwise stated. There Is no VAT charged on Used products.

3.4       The price of an Item does not include the delivery charge, which will depend on the delivery method you choose. The rate applicable for the delivery charge is pre-calculated based on prevailing rates and is subject to change without notice. The charge will not be increased for any reason AFTER an order has been accepted.

3.5       If for any reason we are unable to supply a particular Item, we will not be liable to you except to ensure that you are not charged for that Item.

3.6       To ensure availability of all our products, customers may be limited to a maximum number of Items.

3.7       Every effort is made to reproduce colours on the Site as accurately as possible. However, different computers reproduce colours in slightly different ways, and so exact colour matches are not possible over the internet. This means that when you order products from the Site, colours may differ from what you see on the screen. If you are not satisfied with the colour of the Item you have ordered, please see our refund policy.

3.8       HIGH5CAMERAS reserves the right to make a 10% restocking charge for any Items which are returned at our sole discretion. HIGH5CAMERAS also reserves the right to make a charge if it has to collect Items from your premises of if items are returned in poor condition caused by inappropriate behaviour or management by the customer. Your statutory rights are not affected.

3.9       We only supply goods within the UK and do not accept orders from non-UK customers without prior written approval.  If you are outside of the UK you need to contact us using our contact form

3.10     We supply all goods free of VAT if the destination address is outside of the EU. Please note that any locally imposed taxes are not the responsibility of HIGH5CAMERAS. Should any locally imposed tax become due, then the purchaser is solely responsible for those charges.

4. Delivery

4.1       Delivery will be made to the address specified when you complete your order. If a delivery option has been selected we will send by the carrier of your choice. Most good will be sent via Royal Mail tracked and signed services. Whilst we make every effort to deliver all your Items within 30 days of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting an Item to you within that time. For most items a signature is required at delivery. By placing an order you are authorising us to accept signature from another person on your behalf if you need to sign for an Item and you are not present at the time of delivery.

4.2       When an Item is delivered, risk of damage to or loss of the Item passes to you. We need to be notified of any non delivered item within 10 working days of the despatch confirmation, (UK) and 15 working days (International). Notification of any damage to the item, once delivered, must be made immediately via e-mail.

4.3       Free Delivery offers are generally for the UK customers only, unless otherwise stated.

5. Cancellation of Order

5.1       You have the right to cancel your order up to 7 days following the receipt of an Item by contacting us via our contact form. If the Item(s) have not been despatched, we will cancel the order and we will refund payment in accordance with our refund policy in Section 6 below. If the Item(s) have been despatched to you and we are unable to stop the delivery, you can refuse to sign for the delivery so that the Item(s) are returned to us and we will refund in accordance with our refund policy in Section 6 below.

5.2 You cannot cancel your contract:

    a) If you have used the Item(s);

    b) If you have taken any software out of the sealed package in which it was delivered to you;

    c) If the Item(s) are film, sensitised materials, developing or printing matter; or

    d) If the Item(s) were made to your individual specification or personalised at your instruction.

6. Returns and Refunds

6.1 Non-faulty Items

You must within 14 days of receipt let us know by using our contact form if you wish to return an Item. You are required to take reasonable care of Items – this is a duty that you agree to. We can only accept returns if the item is unopened, unused and in it’s original condition. You are requested to return an item with its original packaging to ensure it is not damaged on the return journey to us. You will be responsible for all postage and packing costs applicable in relation to the return of an Item, if outside the 14 day cooling off period or if it is not required. If an Item is returned undamaged with its original packaging, we will offer you a refund for whole or part of the item. If you do not return an Item within 14 days of delivery, you will be deemed to have accepted the Item. We will issue a refund to you within 30 days of receipt of the item. We expressly test any returned item to ensure it is as it was when it was supplied. Returns will be liable to inspections and deductions made where, in our sole opinion, the unit has been damaged by user misuse or has been tampered with in order to replace parts. We may choose to reject a return at our sole discretion.

6.2 Faulty Items

While every effort is made to ensure that our refurbished cameras will be faultless and trouble free it is impossible to provide any absolute guarantee on used items which may be up to 60 years old despite our best endeavours. Should you have problems we will do our best to resolve these for you on a case by case basis and we will not be unreasonable. Should problems occur please contact us on our contact form.

Refunds against faulty items are limited to the item and we accept no liability for losses howsoever caused due to a faulty item.

We will issue a refund to you within 30 days of receipt of the item. We expressly test any returned item to ensure it is as it was when it was supplied. Returns will be liable to inspections and deductions made where, in our sole opinion, the unit has been damaged by user misuse or has been tampered with in order to replace parts. We may choose to reject a return at our sole discretion.

7. Trade Marks and Copyright

7.1 All brand names, product and service names and titles and copyrights used in this Site are trademarks, trade names, service marks or copyrights of their respective holders.

7.2 All designs, text, graphics and their selection and arrangement on this Site are the copyright of HIGH5CAMERAS. Permission is granted to users to electronically copy or print portions of this Site for their own personal, non-commercial use. Any other use of materials on this Site without our  prior written consent is strictly prohibited. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Site without written permission from HIGH5CAMERAS.

7.3 No licence is granted to you in these Terms and Conditions to use any trade mark, photograph or text created by or licensed for use by HIGH5CAMERAS.

8. Reviews, Comments, Communication and Other Content

8.1 Users of this Site may post reviews, comments and other content, send communications and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. We reserve the right without obligation to remove or edit any content at our sole discretion.

8.2 You acknowledge that any review, feedback or rating that you leave may, or may not be, published and agree that it may be displayed for as long as we consider appropriate and that we reserve the right to remove material without reference to its author or any other person or entity.

8.3 You agree to indemnity and hold us harmless against any claim or action brought by any third party, arising out of or in connection with any feedback, reviews, comments, communications and other content posted by you on the Site, including the violation of their privacy or intellectual property rights.

8.4 You grant us a non-exclusive, royalty free, perpetual, worldwide licence to use or edit any reviews, comments, communications and other content posted by you. We reserve the right to publish, edit or remove any such reviews, comments, communications or other content without notifying you and without your consent.

8.5 You represent and warrant that you own or otherwise control all of the rights to the content that you post and that, as at the date that the content or material is submitted to the Site:

    a) The content and material is accurate;

    b) Use of the content and material you supply does not breach any of our terms, policies or guidelines and will not cause injury to any person or entity;

    c) The content and material is not defamatory.

8.6 It is not possible for us to be aware of the contents of reviews, comments, communications and other content posted by users of the Site. Accordingly, we operate a “notice and take down” policy. If you believe that any part of any review, comment, communications and/or other content is defamatory, please notify us immediately so that we can take appropriate action.

9. HIGH5CAMERAS Liability

9.1 We have taken every care in the preparation of the content of the Site. However, we cannot guarantee uninterrupted and totally reliable access to the Site, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes.

9.2 To the extent permitted by applicable law, HIGH5CAMERAS disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on the Site and HIGH5CAMERAS will not accept any liability for any loss or damage arising as a result of problems with access.

9.3 The Site may provide content from other internet sites or resources and while HIGH5CAMERAS tries to ensure that the material included on the Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. HIGH5CAMERAS will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site. If HIGH5CAMERAS is informed of any inaccuracies of the material on the Site, we will attempt to correct the inaccuracies as soon as we reasonably can. In particular, we disclaim all liabilities in connection with the following:

    a) Incompatibility of the Site with any of your equipment, software or telecommunication links;

    b) Technical problems including errors or interruptions of the Site;

    c) Unsuitability, unreliability or inaccuracy of the Site; and

    d) Inadequacy of the Site to meet your requirements.

9.4 To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss or privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Site.

10. General

10.1 We reserve the right to alter these Terms and Conditions from time to time by posting new terms and conditions on this Site.

10.2 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English Courts.

10.3 You may not assign, sub-licence or otherwise transfer any of your rights under these Terms and Conditions.

10.4 If any provision of these Terms and Conditions is found to be invalid by any Court of competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

10.5 HIGH5CAMERAS shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

10.6 A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of the third party which exists or is available apart from that Act.

10.7 We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.

10.8 Except as expressly set out in these Terms and Conditions, all use of your personal information will be made in accordance with our privacy policy.

13. HIGH5CAMERAS Details

HIGH5CAMERAS is owned and operated by Mel Jones, Buckland Court, 13 Rubeck Close, Redhill RH1 1TH